Subscribers

Subscribers are customers who connect to your WiFi network. Each subscriber has login credentials, contact information, and an assigned package that controls their access.

Overview

Navigate to Subscribers in the sidebar to view all WiFi customers. The table displays customer details, current package status, and connection activity.

Table Columns

ID - Unique customer identifier.

Name - Customer's full name.

Username - WiFi login username (clickable to view details).

Email - Email address.

Phone - Phone number with country code.

MAC Address - Device hardware address (if registered).

Package - Current WiFi plan assigned to customer.

Status - Account status:

• Active (🟢) - Has working package, can connect
• Inactive (🔴) - No current package
• Expired (🔴) - Package time ran out
• Created New (🟠) - Just registered, no package yet

Session Active - Shows if customer is online now:

• Active (🟢) - Currently connected
• Inactive (🔴) - Not connected

Data Usage - Total data consumed (formatted as KB/MB/GB).

Created At - Account registration date.

Adding a Subscriber

Click + Add to create a new customer account. Fill in the required fields:

Name (required) - Customer's full name.

Username (required) - WiFi login username (minimum 3 characters, must be unique).

Email (required) - Valid email address.

Phone (optional) - Country code + number (e.g., +91 9876543210).

Password (required) - Login password (minimum 6 characters).

Comment (optional) - Internal note about this customer (not visible to customer).

Hotel Setup

For hotel guests, use room number as username (e.g., "room301") and a simple password. Add checkout date in the comment field.

Viewing Subscriber Details

Click on a customer's username or the view icon (👁️) to open their profile page showing:

• Basic information (name, email, phone, MAC address)
• Current package details (name, validity dates, status)
• Data usage summary (total consumed, upload/download breakdown)
• Connection history (past sessions)

Managing Subscribers

Editing

Click the edit icon (✏️) to update customer information:

• Name, username, email, phone
• Internal comments

Password cannot be edited here—customers must use the "Forgot Password" option on the login page.

Renewing Package

Click the renew icon (🔄) to assign or extend a customer's package. This immediately updates their access permissions.

Disconnecting a Customer

Open a customer's profile page and, in the Session Information section, click Disconnect to instantly end their current WiFi session. They'll be sent back to the WiFi sign-in screen right away.

This only appears when the customer has an active session, and only ends their current connection - it doesn't remove their package or account, so they can simply log back in afterward.

When to Use This

Useful if a customer needs to be logged out immediately - for example, after checkout, to free up a session for someone else, or to force a fresh login after changing their package.

Unlocking OTP Requests

If a customer requests a mobile OTP code too many times, they're temporarily locked out and can't request a new one. Navigate to Reports → OTP Requests to see every OTP request with its lockout status, search by mobile number, and click Reset to immediately let that number request a fresh code.

Audit Log

Click the history icon (📜) to view all changes made to this customer account, including who made them and when.

Deleting

Click the delete icon (🗑️) to permanently remove a customer account. This action cannot be undone.

Deletion Is Permanent

Deleted customer accounts cannot be recovered. Consider using the Inactive status instead if you might need the data later.

Searching

Use the search box to find customers by:

• Name
• Username
• Phone number

The table filters results as you type.

Common Tasks

Check Who's Online

Look at the Session Active column—green "Active" indicates the customer is currently connected.

Create Hotel Guest Account

Name: John Smith
Username: room301
Email: guest@hotel.com
Phone: +1 5551234567
Password: 301
Comment: Room 301, Check-out: Dec 15

Assign them a WiFi package after creation.

Find Customers Without Package

Scan the Package column for entries showing "-" (dash). These customers need a package assigned before they can connect.

Use Cases

Hotels & Resorts

• Create accounts when guests check in
• Username = room number for easy identification
• Delete accounts after checkout
• Add checkout date in comments

Cafes & Restaurants

• Enable self-registration via WiFi login page
• Create manual accounts for staff only
• Search by phone to identify returning customers

Co-working Spaces

• Create accounts for all members
• Username = member ID
• Track membership tier in comments
• Provide unlimited packages to members

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Next Steps

Assign WiFi packages to subscribers via the Packages page or distribute Vouchers for self-activation.